Privacy & Cookies Policy
Last Updated January 2025
At Paylio, we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our mobile application and services.
Information We Collect
We collect information you provide directly to us, such as when you:
Create an account and complete your profile
Post jobs or apply to work on jobs
Communicate with other users through our messaging system
Make or receive payments through the platform
Contact our customer support team
This information may include your name, email address, phone number, profile photo, business information, and payment details.
Camera and Photo Access
Our app requests camera access to allow you to:
Take profile photos
Capture images of work completed for jobs
Upload photos of quotes and documents
Share images in messages with other users
Photos are only captured and uploaded when you explicitly choose to do so. We do not access your camera without your permission.
Location Data
With your permission, we collect location data to:
Show you jobs near your location
Help customers find tradespeople in their area
Enable location-based notifications for new job postings
How We Use Your Information
We use the information we collect to:
Provide, maintain, and improve our services
Process transactions and send related information
Connect customers with tradespeople
Send notifications about jobs, messages, and account activity
Respond to your comments, questions, and requests
Detect, prevent, and address fraud and other illegal activities
Information Sharing
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except:
With service providers who assist in operating our platform
With payment processors to complete transactions
When required by law or to protect our rights
With other users as necessary to facilitate jobs (e.g., sharing contact details between matched customers and tradespeople)
Data Security
We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes:
Encryption of sensitive data in transit and at rest
Secure authentication with optional biometric login
Regular security audits and updates
Your Rights
You have the right to:
Access your personal information
Update or correct your information
Delete your account and associated data
Opt out of marketing communications
Request a copy of your data
You can manage most of these through your account settings or by contacting us.
Third-Party Services
Our service may contain links to third-party websites or integrate with third-party services (such as payment processors). We are not responsible for the privacy practices of these third parties.
Children's Privacy
Our service is not intended for children under 18 years of age, and we do not knowingly collect personal information from children under 18.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Email: privacy@paylio.co.uk
Website: paylio.co.uk
Cookies Policy
Paylio ("us", "we", or "our") uses cookies on www.paylio.co.uk (the "Service"). By using the Service, you consent to the use of cookies. Our Cookies Policy explains what cookies are, how we use cookies, how third-parties we may partner with may use cookies on the Service, your choices regarding cookies and further information about cookies.
What are cookies
Cookies are small pieces of text sent by your web browser by a website you visit. A cookie file is stored in your web browser and allows the Service or a third-party to recognize you and make your next visit easier and the Service more useful to you. Cookies can be "persistent" or "session" cookies.
Session cookies: these are only stored on your computer during your web session and are automatically deleted when you close your browser – they usually store an anonymous session ID allowing you to browse a website without having to log in to each page but they do not collect any personal data from your computer.
Persistent cookies: a persistent cookie is stored as a file on your computer and it remains there when you close your web browser. The cookie can be read by the website that created it when you visit that website again. For example, we use persistent cookies for Google Analytics.
Paylio uses cookies
When you use and access the Service, we may place a number of cookies in your web browser. We use cookies for the following purposes: to enable certain functions of the Service, to provide analytics, to store your preferences, to enable advertisements delivery, including behavioural advertising. We use both session and persistent cookies on the Service and we may use essential cookies to authenticate users and prevent fraudulent use of user accounts.
Third-party cookies
In addition to our own cookies, we may also use various third-parties cookies to report usage statistics of the Service, deliver advertisements on and through the Service, and so on.
What are your choices regarding cookies?
If you prefer, it is possible to block some or all cookies, or even to delete cookies that have already been set; but you need to be aware that some functions of the website might become inoperable. If you use the Internet Explorer browser, find out more info HERE. If you use Firefox, see the information HERE. If you are using Safari, see HERE.
Please note, however, that if you delete cookies or refuse to accept them, you might not be able to use all of the features we offer, you may not be able to store your preferences, and some of our pages might not display properly.
Acceptance of these terms
By using our website, you signify your acceptance of the terms of our cookie policy. If you do not agree to the terms of our cookie policy, please do not use our website. Your continued use of our website following the posting of any changes to our cookie policy will mean that you accept those changes.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Email: privacy@paylio.co.uk
Website: paylio.co.uk